Frequently Asked Questions (FAQ)


What payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, American Express, Maestro, AMEX, UnionPay, eps-Überweisung, iDeal, PayPal, Apple Pay, Google Pay, Klarna Pay Later, Sofort.

Which VAT rate is calculated in the checkout?

The European Union requires merchants to charge a VAT rate based on the buyer's shipping country. Therefore, prices may change during checkout if the shipping country has a different VAT rate.

When you visit the store for the first time, prices on product pages are calculated using the German VAT rate of 19%. After filling in the shipping address in checkout, we will use the country on the shipping address to calculate the VAT rate applicable to your country.

Do I have to pay VAT?

As a private individual shopping in the EU, you will pay VAT once, when you make your purchase. The VAT percentage depends on where the goods are delivered — VAT of destination.

As a business customer based in the EU, you may not have to pay VAT on your purchase. If you are a business customer, please write your VAT number during check-out as a memo. Your order will be processed as VAT inclusive and after VAT number validation, we will deduct the VAT amount from your purchase.

If you are not able to find where to write down the VAT number, please contact our support directly here: Contact Support.

Can I get a copy of my invoice?


After your purchase, we will automatically send you an invoice once it's available. There will be a link to download the invoice in the e-mail.